Last updated: 12 Jul 2026
These Terms & Conditions govern the use of the online appointment booking and payment services of Navjeevan Hospital (“Hospital”, “we”, “us”). By booking an appointment or making an online payment on this website, you agree to these terms.
This website allows patients to request appointment slots, provide patient details, and pay the applicable online appointment confirmation fee. Online booking does not replace clinical assessment. Treatment decisions remain with the consulting doctor.
You must provide true and complete patient details (name, age, mobile number, and other requested information). Incorrect details may lead to delay, refusal of service, or cancellation of the booking without refund of the online confirmation fee.
Selected slots may be held for a limited time while payment is completed. If payment is not completed before the lock expires, the slot may be released for other patients. Completing payment confirms the booking subject to hospital policies and doctor availability.
The amount collected online is an appointment confirmation / online booking fee. Doctor consultation charges (if any) are payable at the hospital counter as displayed during booking, unless stated otherwise. Fee amounts shown on the website may be updated by the Hospital from time to time.
Online payments are processed through secure third-party payment gateways (such as Razorpay or Cashfree). Card, UPI, net banking, and other methods offered by the gateway may be available. The Hospital does not store your full card or UPI credentials on this website. Payment success depends on the gateway, bank, and network response.
Please report at least 15 minutes before your appointment time with a valid booking reference / QR confirmation. Online appointments generally receive priority over walk-ins, subject to medical emergencies. Waiting time may increase in emergencies.
Information on this website is for booking and general hospital information only. It is not medical advice. In an emergency, seek immediate medical care or call emergency services.
To the fullest extent permitted by law, the Hospital is not liable for indirect losses arising from payment gateway downtime, network failure, incorrect user input, or missed appointments. Nothing in these terms limits liability that cannot be excluded under applicable law.
We may update these Terms & Conditions as services, fees, or payment methods change. The updated version will be posted on this page with a revised date. Continued use of online booking after changes means you accept the updated terms.
For questions about these terms or your booking, contact the Hospital using the details on the Contact page or visit reception with your booking reference.
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