Last updated: 12 Jul 2026
This policy explains refunds and cancellations for online appointment bookings and payments made on the Navjeevan Hospital website. Please read it carefully before paying online.
The online appointment confirmation fee paid during booking is non-refundable. Once payment is successful and the booking is confirmed, this fee will not be refunded for patient cancellation, no-show, late arrival, or change of mind.
Patients may choose not to attend an appointment. Cancelling or missing an appointment does not create a right to refund of the online confirmation fee. A new booking (and fee, if applicable) may be required for a later visit.
Doctor consultation charges payable at the counter are separate from the online confirmation fee. Counter fees are collected at the Hospital and are governed by hospital desk policy at the time of visit.
If the Hospital cancels or reschedules an appointment for reasons such as doctor unavailability or operational constraints, we will attempt to offer an alternate slot. Any refund of the online confirmation fee in such cases is at the Hospital’s discretion and, if approved, is processed to the original payment method where possible.
If an amount is debited but booking confirmation is not received, or if a duplicate payment occurs due to a technical issue, contact the Hospital with your payment reference, UPI/transaction ID, and booking details. After verification with the payment gateway, eligible reverse transactions are initiated as per bank/gateway timelines (often 5–10 working days).
Write to or call the Hospital using the Contact page details, or visit reception with: (a) booking reference, (b) patient mobile number, (c) payment transaction ID / screenshot, and (d) date and amount paid. Do not share OTP or full card details over phone or email.
Payment processing is handled by the configured payment gateway partner. Settlement, chargebacks, and bank reversals follow the gateway and banking partner rules in addition to this policy.
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